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Complaints Handling Procedure
If you have a comment/feedback/complaint, follow the steps below :
STEP 1 : Fill your online feedback/complaint form.
STEP 2 : You will receive an acknowledgement within 2 working days.
STEP 3 : We aim to provide a full response within 14 working days unless further information is required.
STEP 4 : When a resolution of complaint by MCIS Insurance is unsatisfactory, you may lodge a dispute through
the following channels:

Ombudsman for Financial Services (OFS)
- An independent body set up to settle disputes between customers and financial services providers

Ombudsman for Financial Services (OFS)
(Formerly known as Financial Mediation Bureau)
Level 14, Main Block,
Menara Takaful Malaysia,
No.4, Jalan Sultan Sulaiman,
50000, Kuala Lumpur.
Tel: 603-2272 2811 Fax: 603-2272 1577

Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK)
- A complaint resolution arm of BNM

Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Laman Informasi Nasihat dan Khidmat (LINK)
Ground Floor, D Block,
Jalan Dato'Onn
50480 Kuala Lumpur.
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Contact Centre (BNMTELELINK)
(Walk-in Customer Service Centre)
Laman Informasi Nasihat dan Khidmat (LINK)
P.O. Box 10922
50929 Kuala Lumpur.
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: 603-2174-1717)
Fax: 603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
SMS: 15888

Other Channels for Complaints
Call Centre : 603 7652 3388
E-mail us at : customerservice@mcis.my
Our location :
Complaints Unit,
Level 2, Tower 1
Wisma MCIS, Jalan Barat
46200, Petaling Jaya
Selangor Darul Ehsan

Visit our BRANCH near you to lodge your complaints.

NOTE:
Please note the following conditions before submitting your feedback or complaint.

Ombudsman for Financial Services
Where are complaint involves a Life insurance policy/Family Takaful contract, the claim should not exceed RM250,000.00.

Bank Negara Malaysia
For any complaint directed to Bank Negara Malaysia, the claim should not exceed RM500,000.00 except if the complaint refers to the quality of service and/or unfair handling of claim.