Medical Premium Revisions

What are Medical Premium Revisions? 


As healthcare costs escalate annually worldwide owing to rising medical inflation rates and advancements in treatments made available, Malaysian consumers are subjected to annual medical insurance premium revisions.

We are here to assist in ensuring that you remain protected, have access to quality healthcare facilities a well as to guide you on the next steps based on your individual financial positions. 

Please anticipate an official letter from us (via post) walking you through the details of this exercise. For customers who have previously registered through our Customer Portal, you will be receiving a short text message (SMS) and an e-mail on the medical premium revision exercise as well. All policyholders are encouraged to register and use our Customer Portal via to opt for electronic communications on all policy related matters (a copy of the notification letter sent to you via post is also available on the portal under the section marked as 'Downloads').

The medical plans that are affected are:
          1) MaxHealth (standalone and traditional riders)
          2) MediCard
          3) MediHealth (standalone and traditional riders)

Note: Investment-linked riders are not affected at this time.

To get a better understanding on the revision of medical plan premiums, we would advise you to read the FAQ.

For further information, call our Customer Contact Centre at +603 7652 3388 (Mondays to Fridays from 8.30 am to 5.30 pm) or alternatively email us at

Medical costs rise annually. Primarily this is due to an increase in service costs of healthcare providers as well as higher cost involved with the advancements in treatments available. This and the increased usage by policyholders increases the claims paid out by insurers. To ensure that we can continue to offer you a sustainable and comprehensive coverage in the long term, we review our medical plans on offer and this may result in upward premium revisions.
Medical insurance operates on a risk sharing basis in which the combined insurance premiums for the pool of policyholders are collected and utilised for payment of claims. As such, revisions to the insurance premium will be applicable to all affected policyholders.
We take into account a number of factors, such as the claims experience of policies with similar characteristics (example – age, gender, product, etc.). We also take into account of medical cost trends.
The new premium rates will take effect from your next Policy Anniversary date falling on or after 1 February 2021.

Example 1: Policy Anniversary falls on 1 April 2021. The new premium rate takes effect from 1 April 2021.
Example 2: Policy Anniversary falls on 29 January 2021. The new premium rate is effective from 29 January 2022.
There are no changes to your policy benefits.
You may upgrade or downgrade within your existing plan (by increasing or reducing the Room & Board allowance). You may also opt to include a deductible feature to your policy.
Downgrading can be done without further underwriting. Upgrading may require medical underwriting.
Please discuss with your servicing agent if you wish to know more about these or any other options available.
For those on PLAN150, you can switch to our alternate downgrade product that has a deductible feature. This means you will need to pay the first RM 3,000 out of any eligible medical expenses that is payable on your medical claims.
Please discuss with your servicing agent if you wish to know more about these or any other options available.
Please take note that there will be a reduction in the Overall Annual Limit and Lifetime Benefit Limit.
We perform regular reviews on our medical portfolio to ensure policyholders enjoy uninterrupted coverage for their medical needs. Should there be any other revisions in future, we will notify policyholders accordingly.
The premium is based on a few factors such as your current occupation, health and age, which may be different when you originally took up the policy. It also differs by the benefits offered under the new plan.
Yes, it is possible. However, there are other options for you to consider.
You can still maintain the medical card and downgrade the Room & Board allowance to a lower amount. This may provide a lower premium at a reduced coverage amount.
You will be required to pay all outstanding premiums with any interest accrued including the new premium, along with the Health Declaration Form for processing in order to continue enjoying coverage. Please submit the duly completed Health Declaration Form to
​ We offer you several convenient payment methods as follows:
  • If you have a Maybank or Bank Simpanan Nasional account, we can facilitate an automatic deduction from your bank account. You may send us the following details via e-mail to and we will arrange for the automatic deduction.
          Name of account holder
          Account number
          Bank or Branch number
  • If you want to use your Credit Card, please call our Customer Contact Centre at +603 7652 3388, where you can make the changes telephonically.
You may contact your servicing agent for any enquiries or our Customer Contact Centre at +603 7652 3388 or e-mail us at
Complaints should preferably be made in writing and delivered to us by hand, post, or email. Attention the complaint to:
Complaints Officer, Complaints Unit,
Tower 1, Level 2, Wisma MCIS,
Jalan Barat, 46200 Petaling Jaya,
Selangor Darul Ehsan
Tel: 03 7652 3388 (General Line) Ext 3579
03 7652 3579 (Direct Line)