Message/Call Scams

Message/Call Scams


If you receive a call or message (SMS, WhatsApp, social media, etc.) that requires you to part with personal information, click on a link or install an unknown application to your device, STOP immediately.

The best way to avoid becoming a victim of scam is by following these steps:

  • Never respond to calls/message/instructions from unknown parties
  • Do not provide your personal details & financial information to unknown parties claiming to represent MCIS Life
  • Our authorised agents and Customer Contact Centre representatives would never call/text you to request for your credit/debit card information

If you are in doubt upon receiving a call or message claiming to represent us, do:

  1. Contact us at 03-7652 3388 to verify the details
  2. E-mail us at 
  3. Call your servicing agent to verify the information directly

Remember that your safety is in your hands, so stay safe by choosing not to respond to scam messages.