Complaints Guide

Complaints Guide

At MCIS Life, we are committed to providing quality service and we, welcome your feedback. This will help us to further enhance and improve our service standards for you. We are ready to assist you with your insurance needs and we invite you to call, write or email us:

Complaints Officer
Ms Malarvili Ranganadan
Customer Experience & Marketing Division
MCIS Insurance Berhad
Wisma MCIS Jalan Barat, 46200 Petaling Jaya
Tel : 03-7652 3388
E-mail us at:

*You will receive an acknowledgment within 1 calendar day
If you are not satisfied with the decision of the Company, you may submit your complaint to Bank Negara Malaysia (BNM) or to the Ombudsman for Financial Services (OFS).
Life Insurance Claims
> Ombudsman for Financial Services
Where a complaint involves a Life insurance policy/Family Takaful contract, the claim should not exceed RM250,000.00.
> Bank Negara Malaysia
For any complaint directed to Bank Negara Malaysia, the claim should not exceed RM500,000.00 except if the complaint refers to the quality of service and/or unfair handling of a claim.

Following are the contact details:
Ombudsman for Financial Services (OFS)
An independent body set up to settle disputes between customers and financial services providers
Ombudsman for Financial Services (OFS)
(Formerly known as Financial Mediation Bureau)
Level 14, Main Block,
Menara Takaful Malaysia,
No.4, Jalan Sultan Sulaiman,
50000, Kuala Lumpur.
Tel: 603-2272 2811 Fax: 603-2272 1577

Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK)
A complaint resolution arm of BNM
Mailing Address
Bank Negara Malaysia 
P.O. Box 10922
50929 Kuala Lumpur.

1-300-88-5465 (1-300-88-LINK)
Overseas: +603-2174-1717


E-mail Address
BNMLINK Operating Hours
9.00 a.m. - 5.00 p.m. (Monday – Friday except public holidays)
Physical Visits
BNMLINK will receive visitors by appointment only.