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MCIS Insurance Customer Service

Effective 1 May 2018, we will decline any premium payments made by our registered agents using their individual bank accounts, cheques and credit cards, on behalf of customers.

This is to comply with the latest directive from Bank Negara Malaysia and as such, all customers are encouraged to convert their premium payment methods to electronic means.

Kindly contact us for more information.

The following are the payment channels available:

1. Auto Debit
  • OCBC DDA – No fee charged for 13 participating banks. Click here for the guide on completing the OCBC form.
  • Other Banks – Direct auto debit services available from MBB, BSN, CIMB and RHB for a small fee.
  1. Click here for the Auto Debit guide for Maybank
  2. Click here for the Auto Debit guide for BSN
2. Standing Instruction
  1. Click here for the Standing Instruction guide for Maybank
  2. Click here for the Standing Instruction guide for BSN
3. Credit Card – Auto Debit services via Visa and Master Card (Click here for the form)
4. Internet Banking 5. Payment Over The Counter (Premium and Policy Loan)
  • MBB – Please bank-in to MCIS Insurance Berhad account no 5140 1140 3607 (Click here for the bank in slip guide)
  • BSN – Please bank in to MCIS Insurance Berhad account number no 1410 0298 9864 9030 (Click here for the bank in slip guide)
6. ANGKASA - Deduction through salary for government servant.
7. JomPAY
Credit Card Deduction
1. Contact your agent for assistance ; OR
2. Download the Easipay form from www.mcis.my ;
a) Submit to nearby branches; OR
b) Email to customerservice@mcis.my ; OR
c) Fax to +603 7957 1562; OR
d) Post to Policy Servicing Department, Wisma MCIS, Jalan Barat, 46200, Petaling Jaya, Selangor

Auto Debit
1. Contact your agent for assistance ; OR
2. Visit any nearby branches ; OR
3. Request the deduction form by ;
a) Email to customerservice@mcis.my
b) Call our Customer Contact Centre for assistance at +603 7652 3388
1. The following are charges and fees imposed on services since 1st April 2018
  • Replacement of Medical Card             RM 10.00
  • Annual Premium Statements               RM 10.00 per statement
  • Reprinting of Policy Document            RM 30.00 (printed copy)
The payment has to be made to MCIS Insurance Berhad and the receipt attached along with the service request.

2. Effective 1 June 2018, the applicable GST rate as announced by the Government of Malaysia, is reduced from six percent (6%) to zero percent (0%).

3. Implementation of Sales and Service Tax (“SST”)
Please be informed that Service Tax is implemented by the Government of Malaysia with effect from 1 September 2018 at the rate of six percent (6%). Service tax is not applicable to individual life insurance policies. However, service tax is applicable on provision of insurance policies to business organisations. For further information, please speak to your agent or call our Customer Contact Centre at 03-7652 3388.
1. Contact your agent; OR
2. Visit any of our nearby alternate branches; OR
3. Download the alteration form here and upon completion;
a) Submit to nearby branches; OR
b) Email to customerservice@mcis.my ; OR
c) Fax to +603 7957 1562; OR
d) Post to Policy Servicing Department, Wisma MCIS, Jalan Barat, 46200, Petaling Jaya, Selangor
4. OR Call our Customer Contact Centre for assistance at +603 7652 3388
1. Contact your agent for assistance; OR
2. Visit any of our nearby alternate branches; OR
3. Email us for enquiry at customerservice@mcis.my ; OR
4. Call our Customer Contact Centre for assistance at +603 7652 3388
1. Contact your agent for assistance; OR
2. Visit any of our nearby alternate branches; OR
3. Email us for enquiry at customerservice@mcis.my ; OR
4. Submit your written request to Policy Servicing Department, Wisma MCIS, Jalan Barat, 46200, Petaling Jaya, Selangor; OR
5. Call our Customer Contact Centre for assistance at +603 7652 3388
1. Contact your agent for assistance; OR
2. Visit any of our nearby alternate branches; OR
3. Download the Investment Link Form here and upon completion;
a) Submit to nearby branches; OR
b) Email to customerservice@mcis.my ; OR
c) Fax to +603 7957 1562; OR
d) Post to Policy Servicing Department, Wisma MCIS, Jalan Barat, 46200, Petaling Jaya, Selangor

Please note that all completed forms received by 3.00 PM at Head Office/branches will be processed by the same day, otherwise the forms will be processed by the next working day.

4. OR call our Customer Service Centre for assistance at +603 7652 3388

What are the requirements?
  • Partial Withdrawal/full withdrawal/fund switching is only applicable to Investment Linked Policy with In-Force status.
  • Full Withdrawal is only applicable to Investment Linked Policy, there will be no value payable if the fund value is zero or exhausted. Policy shall be terminated and all benefits and rights under the policy to the policy owner shall be ceased.
  • Minimum fund balance after partial withdrawal should not be less than RM 1,000.00 and the minimum partial withdrawal amount is RM 100.00.
  • Policy owner must have attained the age of 18.
  • Processing fee on partial/full withdrawal is applicable to certain products and it will be deducted from the amount payable.
  • Fund switching up to four (4) times during a policy year based on policy anniversary is free for MZFIP & MZCGP whereas the other products have 1 free switching.
  • Switching charge after the allowed number of free switching would be 1% of the investment value or maximum RM 50.00 whichever is lower.
1. Contact your agent for assistance; OR
2. Visit any of our nearby alternate branches; OR
3. Download the Policy Loan Form here and upon completion;
a) Submit to nearby branches; OR
b) Post to Policy Servicing Department, Wisma MCIS, Jalan Barat, 46200, Petaling Jaya, Selangor
4. OR Call our Customer Contact Centre for assistance at +603 7652 3388
*Policy loan could only be processed upon receipt of original application form

What are the requirements?
 
  • Policy loan is only applicable to Traditional Life Policy with at least 3 years policy premium paid and policy acquired a Cash Surrender Value.
  • Maximum policy loan can be granted up to 95% of the Cash Surrender Value subject to any indebtedness. The minimum net policy loan is RM 100.00.
  • Policy owner must have attained the age of 18.
  • Stamp Duty of RM 5.00 will be deducted for every loan amount of RM 1,000.00.
    E.g.: (i) Loan applied RM 500.00, net loan payable will be RM 495.00
    (ii) Loan applied RM 1,010.00, net loan payable will be RM 1,000.00
  • An interest rate of 8% is chargeable per annum, the interest amount will be computed on daily basis
1. Contact your agent for assistance; OR
2. Visit any of our nearby alternate branches; OR
3. Email us for enquiry at customerservice@mcis.my ; OR
4. Download the necessary Claim Forms from here and upon completion;
a) Submit to nearby branches; OR
b) Post to Claims Department, Wisma MCIS, Jalan Barat, 46200, Petaling Jaya, Selangor.
5. OR Call our Customer Contact Centre for assistance at +603 7652 3388
*Claims could only be processed upon receipt of original application form
Golden SeniorCare Revised Endorsement

We have done an endorsement to the reinstatement condition of your Golden SeniorCare policy contract for your convenience. Kindly login to Customer Portal for more details
1) Login to Customer Portal     2) Click on Downloads     3) Go to 'Letters' & click on 'Golden SeniorCare Revised Endorsement'